Privacy Policy

This notice describes the categories of personal information handled when you visit or register with Slots Garden, the purposes behind that handling, and the choices available to you. It applies to our website, mobile interface, and any correspondence with our support team.

Information Gathered

When an account is created we record identifiers such as your name, date of birth, email address, residential address, telephone number, and preferred currency. These entries are necessary to confirm eligibility and to distinguish one member from another.Financial details connected to deposits and withdrawals — card fragments, wallet references, or bank identifiers — pass through payment partners and are stored in truncated form on our side wherever the processor permits.Automatically captured technical records include your IP address, browser fingerprint, device model, operating system, referring page, and timestamps of each session. Gameplay logs covering stakes, spins, bonus claims, and balance movements are also retained.Transcripts of live chat conversations, email threads, and telephone notes form part of your record so that later enquiries can be resolved without asking you to repeat yourself.

Purposes of Processing

The primary purpose is running the service you asked for: crediting deposits, settling wagers, processing withdrawal requests, and answering questions sent to Slots Garden.A secondary purpose is integrity. Device and behavioural signals help us detect duplicate registrations, bonus abuse, stolen payment instruments, and automated scripts attempting to exploit game mechanics.Aggregated statistics — which titles attract attention, where visitors drop off, how quickly pages load — inform product decisions. These reports describe populations rather than individuals.Promotional email and SMS are sent only where consent has been given, and every message carries an unsubscribe mechanism that takes effect without delay.

Cookies and Tracking Technologies

Strictly necessary cookies keep you signed in, remember your language, and defend against cross-site request forgery. Disabling them will prevent the site from functioning.Analytics and advertising cookies, where deployed, may be managed through the consent banner shown on first visit or through your browser's privacy controls. Withdrawing consent does not affect processing already carried out.Some third-party game studios embed their own scripts within game frames. Their handling of data is governed by their own notices, which we recommend reading if you are concerned about a particular provider.

Disclosure to Third Parties

Personal information may be shared with payment processors, identity verification vendors, game content suppliers, cloud hosting providers, and customer service platforms strictly to the extent each needs it to perform its function.Disclosure may also occur where a competent authority issues a lawful demand, where fraud prevention requires it, or where a corporate reorganisation transfers the business. We do not sell member data to advertising brokers.Where information travels outside your region, contractual safeguards modelled on standard data protection clauses are applied to the transfer.

Storage Periods and Your Choices

Account and transaction records are generally kept for the duration of the relationship and for a further period afterwards to satisfy anti-money-laundering, accounting, and dispute-resolution obligations. Marketing preferences are kept until you change them.Subject to local law, you may request a copy of what we hold, ask for corrections, object to certain processing, request erasure, or ask that your file be exported in a portable format.Requests are answered within the timeframe set by the applicable statute, usually thirty days. Because gambling records are sensitive, we will ask you to prove identity before releasing anything.Should you be dissatisfied with our response, you retain the right to complain to the data protection authority in your province or country.

• Privacy desk — reachable through the contact form on the Slots Garden website, marked 'Data request'
• General player support, available daily via live chat and email for account and security questions

This notice is written in plain language for readability and does not create contractual rights beyond those granted by applicable law. Slots Garden is not licensed by a gambling regulator (licence number: N/A); consequently, oversight of data handling rests with general privacy legislation rather than with a gaming authority.